Customer Information Policy
INFORMATION ABOUT CUSTOMERS
1.1 Types of information we collect about our Customers
If you are a registered Customer, you agree that we may also electronically collect, store and use the following of your information:
1.1.1 Name and surname, birth date, gender, location (i.e. country, province and city of residence), identity number or passport number (“Personal Details“);
1.1.2 If you are a legal entity, your full name, registration number, country of incorporation (“Corporate Details”), and the Personal Details of all your directors and/or office bearers;
1.1.3 E-mail address and, if provided by you, your mobile number (“Contact Details“);
1.1.4 Information relating to your transactional activity on the Website (“Transaction Details”);
1.1.5 additional information you may provide on a voluntary basis, which could include demographic information or information related to your favourite website, activities, interests or your participation in competitions, promotions, surveys, and/or additional services (“Additional Details“); and
1.1.6 Information relating to third parties for whom you purchase products as gifts, such as such their name, physical address and/or contact number (“Third Party Details”).
1.2 How we collect information about Customers
Your Personal, Corporate and Contact Details will be provided by you during your registration as a Customer and/or thereafter by your actively updating or supplementing such details in your Account. Additional Details are provided by you on a voluntary basis either directly or indirectly by means of you linking your Account to your other social networking profiles, such as your Facebook profile. Transaction Details are recorded by us as and when you buy or sell anything on the Website. Third Party Details are provided by you as and when you decide to order a product (including gift vouchers) as a gift for that third party.
1.3 The purposes for which we collect the information
We use the information that registered Customers provide (or that we collect) to operate, maintain, enhance, and provide all of the features of the Website and related services, and as may be necessary to comply with any relevant laws.
1.3.1 We use your Personal and Corporate Details to greet you when you access your Account, to manage and administer your use of the Website and fulfil our contractual obligations, including to verify your identity when transacting with us, Shoppers as the case may be;
1.3.2 We use your Contact Details to verify your identity and to inform you of facts relating to your use of the Website (ie to ensure that Shoppers receive their products, to facilitate communication between Shoppers from whom they may have made purchases, notifications regarding major updates or content you have posted or downloaded from the Website, customer service notifications, and to address copyright infringement or defamation issues). We may also use your Contact Details to inform you of competitions, promotions and special offers form us and/or our partners and/or affiliates, but only if you have given your prior consent to receiving such communications. For more information regarding these optional communications, see section 9 below.
1.3.3 We use your Transaction Details to keep transaction records and to comply with our other obligations and enforce our rights as per the T&C (if you are a Shopper). We may also use these details to notify you about products or special offers you may be interested in, but only if you have consented to receiving such communications from us (as explained in section 7) and to, on an aggregated anonymous basis, track sales, conduct market research and in so doing improve our product selection and services generally.
1.3.4 We may use any Additional Details provided by you to enhance and personalize your browsing experience on the Website and for such other purposes as may be indicated to you at the time you agree to provide such Additional Details.
1.3.5 We use the Third Party Details to be able to deliver the product you purchased for such third party to him/her and to contact such third party if need be to ensure delivery to him/her. We will not use such Third Party Details for any other purpose.
2 HOW WE PROTECT & STORE PERSONAL INFORMATION
2.1 We store the personal information of our Customers and Visitors on our servers in South Africa and/or the United States, but we control all such personal information from South Africa. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
2.2 You should not divulge your Account password to anyone. We will never ask you for your password in an unsolicited telephone call or e-mail. YOU ARE RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR UNIQUE PASSWORD AND ACCOUNT INFORMATION AT ALL TIMES.
2.3 If you are a legal entity and not an individual, we will liaise only with your named contact or alternative contact provided by your named contact. It is your responsibility to let us know of any changes to your named contact.
3 How we share personal information with others
3.1 We may share the personal information of each of our Visitors and Customers with –
3.1.1 Law enforcement, government officials, fraud detection agencies or other third parties when (a) we are compelled to do so by a subpoena, court order or similar legal procedure; or (b) we need to do so to comply with any law; or (c) we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement and/or Merchant Agreement.
3.1.2 Our service providers under contract who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
3.3 Note that Oxygen Products (PTY) LTD will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this Policy.
4 How you can access or change your personal information
If you would like to review or change the details that you have supplied us with at any time you can either amend your details directly by going to the ‘Account’ section in the top right corner and choosing ‘Update your profile’ (use this link directly http://OxygenTherapySA.com/My-Account ) or by contacting us on [email protected] or +27 21 557 0446. (Contact centre hours: Weekdays 9:00 – 16:00 & Saturdays 10:00 – 13:00).
5 Non-personal information
Notwithstanding anything contained in this Policy regarding your information, the following information is not regarded as personal information for purposes of this Policy:
5.1 Permanently de-identified information that does not relate and/or cannot be traced back to you specifically. We may compile, use, share and otherwise process such information as we deem fit.
5.2 Non-personal statistical information collected and compiled by us. We own and retain all rights in such information
5.3 Information which you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes and you should accordingly be careful when deciding to share any of your personal information in such public environments
6 You consent to the processing of your personal information
By accepting this Policy, you consent to our collection, storage, processing and disclosure of your personal information as described in this Policy. Should you terminate your registration with us and/or close your Account, you consent to our retention of the information we have already collected from you for record-keeping purposes only.
7 OPTIONAL CONSENT TO MARKETING & SERVICE COMMUNICATIONS
Although you cannot opt out of receiving communications we need to send you relating directly to your Website purchases, you can opt out of receiving various other types of communications from us, being as follows:
7.1 sporadic alerts about exclusive discounts, special offers, sales and competitions.
7.2 regular newsletters to inform you about offers, hot products and other things that may be of interest to you (based on your selected interests and previous purchases) or to our Customers generally.
7.3 Service communications concerning activity on your Account such as to notify you about a voucher you have received from us, or to remind you of unordered items in your online basket or vouchers approaching expiry which you haven’t yet redeemed.
You can opt out of service mails and notify us about your marketing communication preferences here: http://nocarbsdiet.net/My-Account. You can also opt out on a specific type of communication by following the unsubscribe link at the bottom of each email.
While we do our best to act on your preferences as soon as we can, please be aware that it may take up to 14 days for changes to your preferences concerning newsletters or service emails to take effect.
8 How you can contact us about privacy questions
Oxygen Products (PTY) LTD chooses as its address for all purposes under these T&C, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: 1 Villa D’Ambrosio, 127 Blaauwberg Rd, Table View, 7441, Cape Town, South Africa, with a copy to [email protected] (the sending of such copy being required in order for any notice to be validly delivered Oxygen Products (PTY) LTD).